New Contact Section

We have redesigned the contacts section and made many improvements to the way you manage your contacts.

A new button ‘manage contacts’ has replaced ‘View All Contacts’, ‘Add A Contact’ and ‘Add/Edit/Delete Contact Groups’ in the contacts section. You’ll find this a much more powerful tool for organising your contacts and groups, and it’s easier to use too. The attached image and the corresponding help text provide the basics on how you can use the new tool.

Firstly, select the contacts tab and click on the new ‘manage contacts’ button. You’ll now see the new contact management tool.

You will notice that the help text for this page is in a new drop down box. To view the help text, just click the arrow on the right hand side of the blue bar.

Manage Your Contacts

Contact Groups:
View your Contacts by “Contact Group” using the drop down box on the top left below the help bar. This will display all the contact groups you have set up previously. To reset the contacts select the “View ALL” option.

Individual Contact Management:
Double click on a contact to view, edit or delete it. Use the “Add” button to add new contacts.

Batch Management:
Select one or many contacts with the right hand checkboxes, or by using the “Select All” button. Once you have your contacts selected, either by filtering or by manual selection, you can perform the appropriate action, such as “Delete Contacts” or “New group… +” from the “More Actions” drop down box.

Page Size:
You can change the amount of records displayed at the bottom of the screen in increments of 25 Contacts per page.

Click on the column headings to re-order by “First Name”, “Last Name”, “Email Address”, “Company”, “Phone Number”, “Unsubscribe” or “Unique Ref. No”.

Searching and Filtering:
When you hover on a column heading a down arrow will appear on the right of the heading which can be clicked to reveal a “Fly Out panel” of filtering and search options.

Use the filters to return contacts that match the text you are searching for. I.e. go to Email Address ‘Fly Out panel’ > Filters > Type in ‘@hotmail’, and this will filter your results to just those contacts who have hotmail addresses.

4 Comments so far

  1. Pratik patel on November 12th, 2008

    Dear Sirs,

    I’m new to the world of Email - Marketing.
    Let me tell you, I’ve just started working with Insurance giant AIG LIfe as an self-employed consultant.

    I need eamil addresses of people who have shown interest in buying personal insurances on internet campaigns / questionniares.

    So I can send them promotional emails and secure good chances of business.

    My budget is £50 per month to start with.

    One thing I’m not sure about your service is are you just emailing to a list given by an Individual or

    you are also providing custom email addresses ( e.g. User’s living area, their interest in particular product etc. ).

    as I need email address list who are currently looking to buy personal insurances and also to sen them my promotional email.

    Please if you can guide me how to proceed in this situation.


  2. Tony on November 13th, 2008

    Hello Pratik

    If you send an email campaign to people who have not given you prior permission to do so it is SPAM. LiveWire Campaign does not allow users to send SPAM.

    However, there are tried and tested ways of legitimately capturing email addresses and the LiveWire Campaign team have a lot of experience in this area.

    In the first instance contact the team at:

  3. Dave Brown on June 1st, 2010

    Can I re-group uploaded email addresses into larger groups?

  4. Dan on June 25th, 2010

    Hi Dave,

    Yes, it is possible to create new groups from existing groups / merge existing groups

    You’ll need to use the Contact Group selection box to select a source group, then select all contacts, and then choose the appropriate action from the Batch Management menu (i.e. add to new group / add to existing group)

    You can repeat this as many times as you need for each group you want to merge.

    Please note, contacts can be in multiple groups simultaneously, so adding contacts from one group to another group won’t remove them from the first group.

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