RESOLVED: Transaction Failed screen shown incorrectly after purchasing voucher using credit card

Posted August 1, 2007

Some users of LiveWire Campaign may have noticed the following issue after purchasing a voucher using a credit or debit card.   

  • The transaction is completed, the card used has been debited, and the message you’ve successfully completed your payment is shown on the PayPal site. 

  • When you click the “Return to Gencia Media” button, you see the message: 
     

Your card transaction didn’t go through
the transaction has been given a status of “FAIL”  

 

  • Your voucher is not shown within your LiveWire account until the next time you login. 
     

  • PayPal Account transactions correctly showed the voucher purchase was successful message. 
     

This issue was caused due to an invalid communication sent by PayPal to our servers for card transactions. We have resolved this issue by ignoring the invalid part of the communication sent by PayPal. 

Sorry for any inconvenience this may have caused. If you have been affected by this issue, please email support@livewirecampaign.co.uk. 

Regards,  

 

The LiveWire Team.

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